Crisis Compass: How to Communicate When It Matters Most

5 Star Review

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Editorial Book Review:

By Fabiana Simmons

Michele Ehrhart's Crisis Compass: How to Communicate When It Matters Most is a masterclass in leadership under pressure, composure, and clarity. Her work is a lasting contribution to the art of communication and a timely guide, providing readers with a sense of calm authority in moments of chaos. Ehrhart's writing is persuasive, measured, and deeply rooted in real-world insight, earning him respect.

She has a literary style that is a harmonious combination of accessibility and precision. With a deliberate rhythm, each chapter progresses, and each concept is substantiated by a thoughtful analysis and practical application. In a manner that is both strategic and intuitive, Ehrhart's narrative is structured, much like the crisis communication frameworks she discusses. She consistently maintains a consistent tone, guiding readers through intricate terrain with confidence and grace, while also being firm and empathetic.

The fundamental theme of the book is the precarious equilibrium between accountability and authenticity during critical periods. Ehrhart emphasizes that genuine communication leadership is not achieved by managing perceptions, but rather by embodying empathy, transparency, and integrity. Irrespective of whether the audience is internal teams, the public, or media stakeholders, she demonstrates how resilience is established through tone, timing, and trust. In doing so, she transforms communication from a reactive task to a proactive force for recovery and stability.

What elevates Crisis Compass is its emotional and intellectual resonance. Ehrhart does not merely offer readers guidance on how to respond; she also assists them in comprehending the significance of particular strategies, such as the manner in which empathy influences perception, the manner in which truth stabilizes uncertainty, and the ultimate definition of leadership during pressure spikes. The book encourages readers to develop more effective strategies and a stronger character.

Crisis Compass is an indispensable resource for those who are confronting uncertainty, as it is profoundly pertinent, professional, and composed. Ehrhart's message is unequivocal: communication is not merely a skill; it is the lifeline that maintains trust, credibility, and connection when the stakes are at their highest.

About the Author 

Michele Ehrhart

Michele Ehrhart is a seasoned communications and marketing executive with more than three decades of experience driving strategic reputation management for organizations across various sectors. Currently serving as the senior vice president and chief marketing and communications officer at the University of Memphis, Michele leads the development and execution of the university’s branding, marketing, and communications strategy. 

She has a proven track record of overseeing award-winning communications campaigns, including global media relations, executive communications, social media, and crisis management for a Fortune 50 company. Throughout her career, Michele has been a catalyst for change, championing talent, transforming organizational culture, and leading teams of more than seventy professionals. Her passion lies in creating and executing innovative marketing strategies that align business objectives and organizational values. 

With a deep commitment to excellence and leadership, she continues to drive impactful results and inspire positive transformation in every organization she has worked with. Michele lives in Memphis, Tennessee, with her husband, two children, and a labradoodle named Lark.